After we here at DL's Home Improvements complete a job we ask the clients to fill in a survey review, a short form which is used to gather feedback and suggestions on how we can, if possible, be better in the services that we offer. Below are a few out of the literal hundreds of glowing compliments and comments we have recieved for not only our work but our customer service. When you choose to renovate or extend your home it has an impact on your life and home, with the friendly and easy going staff at DL's Home Improvement we try to make the job as fast and as painless as possible with minimum disruption and maximum courtesy.

"We were very happy with the final outcome."
- Peter & Vanessa Mayers, Caves Beach

"Thank you for giving me the house that i have always wanted."
- Pam & Alan Rose, Warners Bay

"Nothing to improve on. Happy to have the job finished so quickly...
Everyone was so courteous."
- B & K Morrissey

"Great co-operation from start to finish."
-Keith Graham

"Has added a lot of value to our investment property... Everyone was prepared to do that little
bit extra to ensure a perfect job... Keep looking after your staff, they repressent your
company well... Work was completed within time frame set with quality intact..."
- Dianne Watson & Steven Smith

"Keep the same staff as they are perfect"
-Mrs.Johnston

"Efficient and would have no hesitation in recommending DL Home Improvements..."
-Sue Harding

"Always happy to help provide excellent customer care"
-Jennifer Walters

"Prompt and on time... Well mannered and very courteous listened to requestes and nothing
was a problem... We didn't even look for a second quote."
-Ken Frost

As well as the glowing surveys completed by our customers we also receive numerous unsolicited testimonials. Here are a couple of our recent ones...

LETTERS:

We would like to take the opportunity to say how impressed we are with the quality of the work and the fact that all
promises where kept.

We'll be happy enough to spread the word about your company with our friends

Thanks again,
Debra Hely & Beth Preston, Lambton

Thank you for the manner in which we were contracted during the time of the work and particularly
a big "thank you" to your staff for a great job.

Again, our thanks
Norma Morgan
Church Council Secretary/Treasurer
Uniting Church in Australia, Kurri - Weston

Thank you to all the builders there that worked on the construction of the deck. They were very professional
and courteous.They ensured the project flowed from start to finish.
Valda Baker, Rankin Park

Paul and i are delighted with our new deck area. Your staff were pleasant and helpful at all times.

Many Thanks,
Peggy & Paul Gallagher, The Junction

Please let me commend you on having such helpful and efficient staff that not only turned up on time but also completed the job on time .

They were very courteous as was the lovely lady who rang from your office to make the appointment.

It has been an experience of late that many firms do not possess the same commitment to customer service.

Please pass on my comments to your staff.
Garry Brown Valentine.

Dear Management and Staff,

We would like to say a big thank you to everyone at DL's Home Improvements for the work done on our extension. It has been a wonderful experience for us as we were in very safe hands.

We chose DL's to do our building work because of your professionalism and courtesy from the very first meeting with Colin Clarke. It was nice to be taken seriously and have someone turn up when they say they will.

There were very little hiccups during the building process and these were always dealt with quickly and professionally. We would like to thank the builders, Peter and Damien as they were always friendly and polite.

We have already passes on to neighbours and friends how happy we were with all aspects of our dealing with your company. We are happy to be reference for you at any time.

Once again, thank you,

Yours faithfully,
Kylie and im Robinson, 16 Moase st, Wallsend

To DL's Home Improvements,
Hi my name is Cliff Maher of Belmont North and I have just had our house clad by DL's Home Improvements and am very satisfied with the job. I would not hesitate to recommend them to anyone wishing to do the same.

-Cliff Maher

In reference to work done on our home:

This is a letter of appreciation to your company and workers who claded our home.

The work was done to a satisfaction and many friends have commented on how nice it looks.

We were well pleased with your co-operation with any changes we required and the efficient way it was done.

It has been a pleasure to deal with you and your workers. Thank you once again.

Yours sincerely
Don & Helen Fitzpatrick

To whom it may concern:
This is to confirm that I have engaged Mr. David Laughton and his team at DL's Home Improvements to undertake a full refurbishment of the exterior of my home at 2 John Street, Cardiff South.

My first contact with DL's Home Improvements was through Mr.John Day who I have found to be respectful, obliging, and thoroughly professional. John's years of experience and knowlege of the industry have provided me with the information I needed to choose the right products for my situation. John was also able to suggest some great ideas to overcome several difficult aspects of the job. Every detail was dealt with precisely, leaving nothing to chance.

I do not like to "bag" people or "put them down", but to illustrate to you that not all home improvement businesses are the same I want to include, my experiences with the "competition"...
To safeguard myself I also arranged for 3 other quotes from well know home improvement businesses in Newcastle. These are the results:
One didn't show up,
The second measured up but never got back to me,
and the third was reluctant to quote because he had already measured it up 3 years ago and thought it "would probably be a waste of time" - ( I told him not to bother).

At all times I found DL's Home Improvements to have a "can do" attitude which filters through the whole team. I recall David saying to me "there are no problems, only solutions. We can do anything you want.".

The final results are nothing short of spectacular, as can be seen by the before and after photos. But even better than that, is the tens of thousands of dollars the improvement has made to the value of the property.

It has been an absolute pleasure to be involved with such an experienced and skilled team. Their work ethic and professional business approach is outstanding, and I cannot recommend them highly enough as a thorough reliable and trustworthy company.

If you want to confirm that this is a legitimate recommendation, please do not hesitate to contact me on 0407 234 692.

Yours Sincerely
Sharon Tappended

P.S. This is an unsolicited testimonial, and I have not reeived any payment for it.

May we take this opportunity to say we are happy with the end result and would like to thank you for a job well done, and also for the speedy time frame. We would also like to commend Andrew who did the cladding as we found him to be a very nice, polite young man who went about his job in a truely professional manner.

Yours Sincerely
Kevin & Larelle Penfold

We would like to take the opportunity to say how impressed we are with the quality of the work and that promises were kept.

Jason was an exellent worker. We'll be happy enough to spread the word about your company with our friends.

One minor thing - will you be wanting your sign back?

Thanks again,
John and Beth

Just a quick note to say how happy I am with the work done by DL's. Peter and all your tradies were fantastic, prompt, courtious and efficient, you can't ask for much more!

Many, many thanks
Craig

Dear David,

I am writing to congratulate your company for the construction work you completed on our home. We are extremely pleased with the final product and for the skill of the workman who carried it out.

We attempted to have the work done by several companies and due to the job not being of a larger scale we were unsuccessful, this in itself became a bonus as it led us to DLs Home Improvements who I will recommend to anyone looking to have home improvements done.

Once again thank you for the high quality of workmanship and the professional manner in which the improvements were carried out.

J & J Taylor

TRIED…. TESTED….PROVEN